Pet Specialty Retailer

Royal Canin is committed to building a more customer-centric approach in the pet specialty retail community.

To better serve your business we have a dedicated Customer Care Team to capture and service your orders, and a Nutritional Advice Team of veterinary technicians made available to you and the consumer to answer questions and provide nutritional consultations.

Pet Specialty Retailer
Program Service

  • The Customer Care Call Center is open from 7:30am–5:30pm CST Monday–Thursday and 7:30am–5pm CST Fridays to take your order
  • 24 hour online ordering option
  • Payment discount options
  • No minimum order requirements
  • Flexible delivery options
  • Outbound call order reminders
  • No surcharges for placing online or phone orders
  • 5 days to report any damages or errors in order shipments