Pet Specialty Retailer

Royal Canin is committed to building a more customer centric approach in the pet specialty retail community.

To better serve your business we have a dedicated Order Services Team to capture and service your orders, and a Technical Services Team of veterinary technicians made available to you and the consumer to answer questions and provide nutritional consultations.


Pet Specialty Retailer Program Service

  • The Order Services Call Center is open from 7am–7pm CST Monday–Friday to take your order
  • 24 hour online ordering option
  • Payment discount options
  • No minimum order requirements
  • Flexible delivery options
  • Outbound call order reminders
  • No surcharges for placing online or phone orders
  • 5 days to report any damages or errors in order shipments


Apply to be a customer today!

The first step to become a new Royal Canin customer is to complete an application online.

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